Support

Email is the fastest way to reach us. We answer most messages within one business day.

Before you write…

The most common questions tend to have quick fixes. Skim these first — the answer might be one paragraph away.

iCloud sync isn’t working

Confirm both devices are signed into the same Apple ID and have iCloud Drive enabled.
Check Settings › [Your Name] › iCloud › Apps Using iCloud › Pocketboy is turned on.
Initial sync can take a couple of minutes after a save state is written. Background sync is up to Apple’s pacing.
If you see the same game listed twice with different progress, your two devices imported the same ROM under slightly different filenames. The save states are CRC32-keyed, so they should converge — email us and we’ll help diagnose.

A ROM imported as the filename instead of the game title

Pocketboy looks each ROM up by its CRC32 against a bundled No-Intro database for the canonical title. If your dump uses a CRC32 that’s not in the database (commonly a regional or prototype variant), we fall back to the filename. Tap the gear on the card to see the CRC32. If you’d like that variant to land on the right title, email us the CRC32 and the title; we’ll add it to the database in the next update.

The game looks the wrong colour

Swipe horizontally across the LCD to cycle palettes. The current palette is shown in a glass card over the screen when the controls are visible. Auto requires Pocketboy Premium — it boots DMG-only ROMs on CGB hardware so Nintendo’s per-title boot ROM picks the colours, plus consults a curated overlay of per-CRC32 picks.

Premium / subscriptions

Manage or cancel: Settings › Apple ID › Subscriptions on iOS, or System Settings › Apple ID › Subscriptions on Mac.
Restore on a new device: open Pocketboy on the new device, sign into the same Apple ID, then tap the “Restore Purchases” link on the paywall.
Refunds: Apple handles refunds at reportaproblem.apple.com.

Cheats aren’t taking effect

Make sure the cheat is toggled on in the per-game cheats menu (the eye icon).
Some Game Genie codes only fire in specific rooms / states. Try entering one of the well-known infinite-lives codes to confirm the slot is wired up.
If a code looks valid but never fires, email us the code and the ROM’s CRC32 and we’ll investigate.

Importing zip/7z/rar archives

The URL import and the file picker both accept .zip, .7z, and .rar on iOS. (Mac currently accepts only .zip; expand other archives in Finder for now.) Archives that contain multiple ROMs land on the first .gb / .gbc entry; if you have a multi-pack, email us and we’ll prioritise multi-ROM support.

Reporting a bug

Email support@hankinsoft.com with:

iOS / macOS version, device model, and Pocketboy version (Settings › About).
The ROM title and CRC32 if the issue is game-specific.
What you did, what you expected, what happened instead.
A screen recording if the visual is the bug.